I am appalled by customer services! First time I used the app I couldn't change any items off a burger so I rang deliveroo an was told to place the order then ring the restaurant with my ref number. Once I'd placed the order the restaurant would not answer the phone. Again I rang deliveroo and was told they could not get hold of them. I was then told it was already out for delivery and they would not refund the money, had to argue to speak to a manager only to be told the same. Once order arrived it was in a terrible state an was inedible!!!
The app is easy to use. The delivery is, so far, punctual 100% of the time. This is a big deal after experiencing repeated tardy deliveries from another delivery service. It feels really great when both cold and hot items don't arrive lukewarm. I particularly like the allergy-request option.
Seriously flawed in comparison to uber eats. Does not warn if the delivery address is not close to your current location. Once the incorrect address is submitted there is no good way to remedy it as they do not let you contact the driver until they are close. There is live chat which is responsive, but you can't trust the respondents as they will just tell you that a problem is solved without actually doing anything. My order was 3880 on the 16th of December to Parkville, and my support contact was Vanessa (I should have a ticket number). Don't give me the weak email support response or I'll downgrade to 1 star. Fix your app and customer service.
The worst customer service ever!!! I had to wait 2 hours for my order, which according to the app should have been with me in 35mins. Customer service team it's absolutely unprofessional and they can not handle complaint at all
Placed order paid for it only part of order went through. Called customer services they were total waste of time had to put 2nd order in and was then charged anither delivery fee. Both otders arrived together. Even delivery drivers couldn't beleive it
Deliveroo has saved my life many times!! Would now feel lost without it!
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