Really good. Highly recommend.
I have mixed feelings about my Deliveroo, first of all there was a loading symbol in my basket for ages meaning that I had to make the order on the website, from that point the app keeps you up to date quite well. The rider arrived I grabbed the food only to find out the chips are missing. Deliveroo refunded the money quickly but lets face it. Its the chips i want! Even though the rider took no more than 10mins from pick up the burgers were lukewarm. He also leant his bike against my car.... anyway the app considering i couldn't make an order from it.... poor. The speed of the rider - good. Missing food - really disappointing.
I am appalled by customer services! First time I used the app I couldn't change any items off a burger so I rang deliveroo an was told to place the order then ring the restaurant with my ref number. Once I'd placed the order the restaurant would not answer the phone. Again I rang deliveroo and was told they could not get hold of them. I was then told it was already out for delivery and they would not refund the money, had to argue to speak to a manager only to be told the same. Once order arrived it was in a terrible state an was inedible!!!
An hour after ordering it turns out the restaurant didn't accept the order which took me using chat to find out. When using chat they ask my order number, which given I clicked to access chat you would think they knew? No apology, absolutely terrible service.
Food is nice, but the app is useless. Wouldn't take my address properly, no English translations of restaurant menus, no allergy markings or selection criteria, wouldn't take my PayPal payments, customer service chat wasn't available to discuss any of the problems, and my only other option was to call them, which I can't do because I don't have a local SIM and there was no inbuilt voice chat in the app...
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