My order never arrived although I live 1 minute walk away from the food place. App said it was delivered when it never was. Then agent Jacky on the live chat refused to refund me!! She also failed to pass me onto a manager. I placed an order around 6pm and only managed to get a refund around 8:15pm after I spent over an hour talking to live chat. I now have to go out at 8:30pm to get a takeaway. Mistakes happen sure, Live chat could have resolved it straight away, instead I went through an absoulte nightmare experience with this app.
Food didn't come for an hour an 20 minutes food was cold and customer service was no help. Won't use this service again..
Really good. Highly recommend.
Super handy when you're feeling lazy
Bug fixes and performance enhancements might sound boring, but they make ordering food with Deliveroo even better. There’s nothing boring about that, right?
Order takeaway online - Thousands of local restaurants delivered to your door!