The app is pretty and easy and the live support is mostly good, always quick and mostly helpful, but the delivery service is poor. They don't read instructions, take ages, the app does not seem to update and they often have 'glitches' meaning a driver is not assigned to the order. I had 3 bad experiences (which were handled, to their credit) but I think I'll try another service instead.
The app itself is great runs smoothly etc...if only the experience was better! First order was wrong so thought I'd give them a chance to correct it and then second order doesn't even turn up and the company can't contact the delivery guy! Got a full refund and went out to get food somewhere else. Awful service and won't be using it again in a hurry...or ever in fact.
Love this app! They have more restaurant options and clean interface. However with my last order, the tracker didn't work but they gave me a coupon for a late delivery.
Love the app. But...I Hate it telling me the driver has arrived when he really just arrived at a drop off before me...This means it will be cold. Why allow drivers to do a.multidrop in different directions?
App works great when it comes to getting your order right , however tonight I've ordered pizza express and my food arrived stone cold . Such a shame. I'm very disappointed
This app makes just eat and the rest look like absolute novices...Not sure how the food stays warm on a long bike ride but it comes pretty hot. Full marks for deliveroo.
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