The app itself is great runs smoothly etc...if only the experience was better! First order was wrong so thought I'd give them a chance to correct it and then second order doesn't even turn up and the company can't contact the delivery guy! Got a full refund and went out to get food somewhere else. Awful service and won't be using it again in a hurry...or ever in fact.
Love the app. But...I Hate it telling me the driver has arrived when he really just arrived at a drop off before me...This means it will be cold. Why allow drivers to do a.multidrop in different directions?
This app makes just eat and the rest look like absolute novices...Not sure how the food stays warm on a long bike ride but it comes pretty hot. Full marks for deliveroo.
Food nice and hot, always on time. Only fault is not enough menu choice otherwise I love deliveroo
I love the idea of Deliveroo and enjoy that I can feel like I'm eating out by just sitting on my sofa. I've only ever had excellent experience. Even when my meal was slightly late on one occasion, they gave me a refund straight away without me even complaining which was much appreciated. Food always arrives warm and on time (bar the time mentioned above) and choice of restaurants on my area is varied.
Order my food at 2.45am 28th but waited till 6.30am. Chat with deliveroo they said wait. Email them they reply will check with the team but nvr reply aft several emails to them $ paid, energy waste staying awake till gastric. Endedup hving my breakfast in my hotel. Worst fast food experience i ever encounter. Is my 1st and last time. Im going to call the company and ask for my refund. Hopefully others will not encounter this kind of experience.
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