Very efficient service
Deliveroo have bent over backwards to make my experience as pleasant as possible. Will dedinitely been using again. Quick, easy and simple. The guys also clearly work really hard to deliver food! Best customer service department I've ever come across. Cheap delivery charge. Love this brand!!
Overall I think this app is better than food panda. So far I've ordered from 2 restaurants. 1st one was superb! Hot and yummilicious looking. The delivery guy placed my order in his deliveroo bag. 2nd was a nightmare! My food was all wet from the rain. It was not placed in the deliveroo bag and it was raining outside. It was totally stone cold and evrything is hard! Came with small leaves from the great outdoors somemore.
Good experience overall. Just one complaint - the waiting time doesn't take into account the order of delivery at all. There could be three other people in front of you and it'd still say food will arrive in 10 minutes (and continue to say so for 20 minutes).
Two orders cancelled in one night. First was rejected after 5 minutes. The second 30-40min delivery time. Waited an hour before contacting chat support. Order then cancelled and was told an issue with finding a driver. They apologised and then they suggested order was quite late making it harder to find a driver. Thanks. My stupid fault for ordering a late-night curry in Birmingham? Never again. App deleted. Customer lost. For good.
This is a great app! Love that you can see how your order is progressing. Good customer service too. Called to say that I received an incomplete order and was refunded almost immediately. Only negative is lack of choice cos of my location. I wish they'd widen the geographical area for places with fewer restaurants. Also orders tend to take longer on a weekend which is annoying.
We make frequent improvements to the app. Update to the latest version to make the most of Deliveroo!