Great app. It really depends on the area you are in as some places have more options than others and it also depends on the amount of delivery people working, as I think often the delay is due to there not being enough of them working at a given time. All in all great app, it works fine.
Nifty little app to use, fantastic if you live in a city! Never had an issue with food being late but it doesn't really matter a huge deal if it's 5 minutes later than it said it should.. That's just being pedantic! Riders are lovely and cheerful when they deliver the food.. I hope they get paid enough! One day when I'm richer, I shall try to tip them more
Easy to use and lots of options. Drivers are always super friendly and mainly on time. My only complaint is with the company itself. The new contracts with the drivers are unfair and I would like the company to revise the contract so drivers can have livable wages. Until they do I will limit use of the service and tip the drivers higher than normal when I can. If no considerations are made to the drivers I will stop using the service completely.
First time using Deliveroo. While the driver was courteous, the ordering process was not. Order was delayed 20 mins from original estimate. The driver showed up in the wrong street. Thankfully due to the GPS tracking I could see where he was and was able to walk across the park to meet him . I ordered a special 2 for 1 deal from Oporto. Only 1 was delivered, the other was missing. Driver spoke to someone and returned half an hour later with the missing item (again to wrong address, again I had to walk across the park to meet him) . Concept is good, execution was atrocious.
Very hard to use often. I can't add my address. Let me enter it manually instead of map pin. I can see the menu but cannot place an order.
Made a mistake with my order for the wrong time. There is no way to amend your order without contacting customer services. So i contacted them and was in a waiting list of 47 people. By that time they couldnt change myorder as it was to clise tobdeliver 2 and a half hours from after when i wabted it. Nightmare!
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