Best app for food ordering in the town
absolutley rediculess, placed an order 2 hours in advance, order was accepted by restaraunt (kfc) and then subsequently was pushed back 10 minuets at a time till it was over an hour late. when i rang to find out what was going on i was told my order was ready but hadnt been delievered due to lack of delivers available and to make it worse it would now be cancled and refunded due to a lack of availability. offered a credit being put into my acount but do you think i would ever order from you again after the almighty balls up you have made tonight!! if you havnt got the staff the app shouldnt take the booking. and if i hadnt called you when you going to let me know there was no food coming? its 10.30pm mr and family have been waiting for ages to eat and you have left us with nothing even if we order from somwhere else we'l be waiting another hour. deliveroo will go down as a company that was a brilliant idea terribly executed.
i used to spend hkd$6000+(around 600 euro dollars) per month on deliveroo but this no longer hold because stupid hong kong deliveroo management reorganize the distribution network. now restaurants from kowloon city no longer service ho man tin hill district and only trash choices left for the area. the transport time is just around 15 minutes and i don,t know why my area is excluded. i have no reason to use deliveroo anymore. =============== the negative comment was solely because the restaurants from kowloon city no longer serve ho man tin hill district and only trash-choices left for the area. if kowloon city serve the area again or choice of restaurants are improved i will give positive ratings for deliveroo.
The delivery times always keep being pushed later and later. When you place your order it can say 30 minutes, and once they start preparing your order (I.e. you can't cancel your anymore) the times change - and keep changing! More often than not the food arrives cold. It's really not worth it to be honest. Shame. I don't know who is to blame, the app, the restaurants or the drivers. Maybe the whole chain. And myself for still being filled to use the app.
This is the sixth time I've been let down by Deliveroo!! I've gave them plenty of chances to redeem themselves, but to no avail!! The last two times I ended up doing there job and picking my own food up which was cold by the time I'd got it!! I wouldn't recommend using them to order through especially if your wanting food the same day!! Messed around and I actually feel sorry for the restaurants that use this facility as they throw out alot of cancelled foods!!
Delivery arrived over an hour past when it was supposed to arrive and when it did arrive it was stone cold. Deliveroo is a good idea if done properly. It's a shame you cannot leave a review of the service on the app directly (at least not that I can see)
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