Used it twice the first time was OK . The second time I used it was late . I rang up costumer care which was helpful. But I was going to have wait for another 45 mins for a new order because they had no one to deliver my food . I declined. The thing that annoyed me was the fact I wasn't notified that my order would not be delivered . I had to ring up and find out . I got my refund . I won't be waiting another 45 mins for food again with this service.
Terrible service! My order was never delivered, support chat in the app works really unreliable, I had to explain my issue to 4 different support workers. Very unfair!
Absolutely awful service. I've been using deliveroo for over a year and today had to download the app just to leave this review. I ordered dinner for four people, and an entire dinner was missing from the order. I was told by customer service that as my order didn't meet a specific price I'd be refunded, and the missing order would not be redelivered. Thank you Nandos for sorting this out!! Absolutely s*** service. Will never use again.
Easy to use app, love the fact that you can track the delivery handy for getting food delivered at work
So easy to use. Miles ahead of all the others I checked out.
Too many cold pizzas. They are constantly late and their deliver estimates are way off.
We make frequent improvements to the app. Update to the latest version to make the most of Deliveroo!