Good on the whole. Annoying that you can't edit dishes or call the restaurant directly to change things in dishes. You have to call the central deliveroo team to change things. Also for some reason they, on their system, have a longer order number when ours is only 4 digits long. Annoyed that you can't add extra sauces or no peanuts etc
Good and easy to use app. Order comes fast and riders are friendly =) 1 small issue is maybe the app can be tuned to support "multi screens" on phones? E.g. when i forgot about a food to be ordered and go back to a chat to see what it is, when i am back on the app, i have to reselect items that i had already selected all over again due to missing out on that food item. All in all i like the deliveroo experience! Thanks! ∩__∩
Only bother with city centre lunchtime locations. I live in a large urban city - but no coverage in my area despite seeing moped drivers with deliveroo splattered all over them. Waste of 10 seconds of life to check it out.
2 parts of my order were missing. Emailed Deliveroo but still no apology or refund after several days. Paid £3.50 delivery charge and tip. What a rip-off. My advice? Stick to Just-Eat. Deliveroo are absolute rubbish 😕
I think it should notify you automatically when your delivery is on its way. Like you shouldn't have to have the app open first. Maybe it does do that but i haven't figured it out yet 😂
Food never arrives and I have to wait 3-4 before someone can actually tell me what is going on when I call the support centre. Terrible
We make frequent improvements to the app. Update to the latest version to make the most of Deliveroo!