Overall I think this app is better than food panda. So far I've ordered from 2 restaurants. 1st one was superb! Hot and yummilicious looking. The delivery guy placed my order in his deliveroo bag. 2nd was a nightmare! My food was all wet from the rain. It was not placed in the deliveroo bag and it was raining outside. It was totally stone cold and evrything is hard! Came with small leaves from the great outdoors somemore.
Good experience overall. Just one complaint - the waiting time doesn't take into account the order of delivery at all. There could be three other people in front of you and it'd still say food will arrive in 10 minutes (and continue to say so for 20 minutes).
This is a great app! Love that you can see how your order is progressing. Good customer service too. Called to say that I received an incomplete order and was refunded almost immediately. Only negative is lack of choice cos of my location. I wish they'd widen the geographical area for places with fewer restaurants. Also orders tend to take longer on a weekend which is annoying.
I love watching my food to be delivered. I would appreciate more vegan options and also I feel like because it's being delivered some restaurants do not care much how the food looks like. I remember paying extra for toppings on my pizza at Zizzis and when it arrived I was shocked how few toppings was on it. They wouldn't do that in a restaurant cause I would complaint....
Guess it would be a good service. I'm never able to use it as they tell me they deliver to us. Despite their pamphlets coming through our door and their cyclist going past our house daily
App has a bug that didnt refresh my order timing, delivery was 30 mins late and they short changed me an order i placed. Terrible experience.
We make frequent improvements to the app. Update to the latest version to make the most of Deliveroo!