Don't use it that often. Seems to work well as long as don't have to ask for special meals. Delivery is prompt but only limited number of restaurants in available in area despite hundreds within 10 mins of our house.
Would be great if I could actually order something. Apparently, it's not available in my area, even though I see people from your service around my area all the time. Please fix this.
I give 2 stars because the live chat saved the app a bit and I must say it works properly. But all the rest of the experience was bad: my order took way too long, when it arrived was wrong and when I wanted to make a complaint about it the app simply freezed and I couldn't even see my account.
Used to like using this app, but it has recently gone completely downhill. I have ordered loads though this and spent loads of money, especially with Miller & Carter in Reading. Countless times the wrong things have been put on my order. And alot of the time food shows up freezing cold, like on Valentine's Day! Last time I ordered two bottles of coke, one broke, and was told I had to ring deliveroo about it. The price of delivery I have to waste my credit ringing you, only to be told you can't do anything about it. Don't use them.
The app is quite fast but there is no way of passing on important info like any allergy, so that the restaurant can make the change. Secondly if i use the live chat, i have no way of going back into the same chat after i leave the app and the customer service gets back to me on my query. Thirdly the app crashes on me all the time when i go into the live chat and back to the main page.
Thanks for using the app. And now for a short poem:
there is no
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