No site location in mobile app ticket system I like this app and I use it daily as well as the desktop version. The only problem with this app is that it does not give a location or site reference like the desktop version. In the desktop version of the K1000 there is a place for location so you know where to go. In the MOBILE app, there is no location anywhere in the ticket. It would be great and much appreciated if this could be fixed. It would make things much more easy and I would gladly add more approval stars.
Love it but having an issue When I respond as comments to tickets, before you save and post the comment, it saves it and when you add text while thinking of what else to complete your thought, it only posts as what you originally had said and I have to write a double comment and hide the first from the user
Trouble logging in on my Note 5 Will not accept certificate when logging in. Tried reinstalling several times with no luck. Even tried new certificate with no expiration...still will not accept. Would really like to use this app but as is...non functional for me.
Still same issue from day 1 Good to see what tickets are open. Can't close or make any changes to the tickets.
Why does "My Tickets" display my name for EACH ticket and not the clients? When I go into KACE and then "my tickets" I'm given a list of all of the tickets that are assigned to me. Underneath each one of them is my name. Why? I'm in "my tickets" so obviously I know that they're my tickets. What I need to have displayed here is the clients name so that I don't have to click on each ticket to see who the client is. If this is something we are able to do on our end please tell me how. I would much rather see the client than my name next to every ticket!
So buggy It works, sometimes. Good for refreshers but overall too hard to do any real work with.
• View list of available scripts and ‘Run Now’ on one or more devices
• New ‘Run Script’ action from Device Inventory page providing a quick ‘Run Now’ script option when viewing an inventory record
Extends business applications beyond the desktop and into the palm of your hand.