No location in mobile app ticket system I like this app and I use it daily as well as the desktop version. The only problem with this app is that it does not give a location or site reference like the desktop version. In the desktop version of the K1000 there is a place for location so you know where to go. In the MOBILE app, there is no location anywhere in the ticket. It would be great and much appreciated if this could be fixed. It would make things much more easy and I would gladly add more approval stars.
Scripts Still don't see any script options. This would actually make it usable for me.
Good to see what tickets are open. Can't close or make any changes to the tickets.
Cannot log in Tells me server is incorrect, but every other employee uses same server number successfully
Fairly unhelpful I've had the app installed for months and used it rarely. Today I wanted to use it to change the submitter on a ticket. The submitter list is unordered and unfilterable. Tickets with many comments will lock up the whole app while it loads. And you can't close the app with the back button. The app is fine for most tasks, but when it fails, it epic fails.
A must for admins on the run If your duties include deskside support, you can update service desk cases from the app, push fixes, and escalate or refer to another analyst without disengaging from the end user. K1000 Go is a required app for everyone on my organization's support team. The only drawback is Dell having the app's permissions borked so it won't install to a first-gen Nexus 7 without 3G. I had to force download the APK, then install on my Wi-Fi-only Nexus 7. A helpdesk tool should never require the presence of cellular data to install.
• View list of available scripts and ‘Run Now’ on one or more devices
• New ‘Run Script’ action from Device Inventory page providing a quick ‘Run Now’ script option when viewing an inventory record
Extends business applications beyond the desktop and into the palm of your hand.