Its hard to view tickets and not know the location especially since we have 65 different locations and travel. Please give the ability to sort by location or a custom field....still no update. Helpdesk needs to flow like email....*update* still no update for this simple feature.
The app crashes when I try to save any changes. It's unusable. The Apple version works fine
Terrible app, only useful because the web program is coded poorly for mobile. Buggy. Notifications turned off in app but still persistent.
Would love to be able to filter tickets by location. Just not practical to use as is. Presents thousands of tickets I have to weed through. Fix this and it gets a perfect rating.
I have not been able to use this app for months and months. We are coming up on renewal, guess i need to start looking.
Since the last update we are unable to save change on Android/Samsung device's. Come on Quest?
Bug fixes in this update:
* Can now view ticket attachments whose filenames have spaces (Also requires version 7.1 update on the appliance)
* The "Show Attachment Only" option in ticket details will now hide comments without attachments
* The "Owners Only" option is now available when adding a comment to a ticket
* End users can now search knowledge base articles
* Users can now link an asset to a Service Desk ticket
* General bug fixes