Just about every other time I open the app, it crashes. It's really unstable. When I want to create a new ticket, I can't search for the submitter and they aren't in any kind of alphabetical order or otherwise logical order. It would get 1 star of it weren't for the fact that once the ticket is created, it's relatively easy and quick to update it.
Works great after recent update. 11/14/2017
It only shows me 30 devices out of 165 and won't let me search for the others, worthless
Great to manage our tickets and inventory.
Its hard to view tickets and not know the location especially since we have 65 different locations and travel. Please give the ability to sort by location or a custom field....still no update. Helpdesk needs to flow like email....*update* still no update for this simple feature.
The app crashes when I try to save any changes. It's unusable. The Apple version works fine
NOTE: A KACE SMA server 8.0 or higher is required to access most of these features.
• Ticket notification emails can now provide a link to open a ticket in KACE GO
• HTML-based KB articles now render correctly
• Can now search tickets by location
• Can add up to 5 image attachments at a time to a ticket
• View an asset's related machine, tickets or other assets
• Can now sort the device list by location
• Can now create a ticket from an asset/device
• New end-user home screen
Read business cards accurately in 17 languages & used by 100 million users