Insuremile is India’s first financial protection marketplace, founded with the intent to change the dynamics of the insurance sector in India. As an insurance web aggregator, Insuremile enables financial protection to 96% of Indians who are under risk, providing simple, fast and reliable services. The primary aim of the platform is to enhance the user experience by letting customers compare multiple policies at a time before making a choice based on their individual needs.
Going beyond its core focus of connecting customers to the right insurance plans and insurers, whether it is Car, Bike, Home, Travel, Health or Life, Insuremile is also committed to being a socially responsible and customer-friendly company.
A policyholder typically spends around Rs.300 per policy on its maintenance through the traditional pen and paper process. Not to mention the time and effort involved. A digital platform like InsureMile is aimed at simplifying the process while ensuring transparency. Digital policy management reduces the manual effort involved in the insurance value chain, in turn reducing costs. It also makes it convenient and easy to use for policyholders to manage their policies on a single platform and reduces the lead time for insurers to disburse claims. We hope to assist as many as xx policyholders within the next six months.”
Currently, there is no technology or online tool implemented by any insurer to update customer information or manage the disbursal of unclaimed money. Only xx life insurance policies are in a digital format to date. Policyholders have to personally approach the insurance companies or use the services of an agent to update their information via pen and paper and track the status of their unclaimed policy amount.
India’s 22 crore Policyholders can download the free InsureMile app on their smartphones to update, renew or cancel policies, file claims, check claims status and complain about denied claims anytime, anywhere. Policyholders can also use the app to access emergency services like vehicle towing, roadside assistance and ambulance services and convenience services information like police stations, hospitals, traffic situation, etc
According to the IRDAI, Rs 15,167 crore money of policyholder’s is lying unclaimed with 23 life insurers. Unclaimed amounts include any amount payable to a Policyholder as death claim, maturity claim, survival benefits, premium due for refund, premium deposit, not adjusted against premium and indemnity claims, etc. that have remained unclaimed beyond six months from the due date for settlement of the claim amount.
Policyholders are deterred by the complex process involved in claims settlements or multiple touch points and hence do not proactively seek out the money due to them. Insurers on their part face challenges in identifying customers and tracing their registered addresses. Therefore, IRDAI has directed insurers to take the digital route, providing a search option on their website to enable policyholders, beneficiaries or dependents to find out whether any unclaimed amount due to them is lying with the companies