Dexcom Follow

Dexcom

About this app

The Dexcom Follow app is part of the Dexcom SHARE® system.

Use this app if your loved one is sharing data from their Dexcom CGM app. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app.

Dexcom Follow is the perfect companion to your loved one’s Dexcom CGM, connecting you to those nearest and dearest to you, even when they’re far away. Through secure wireless connections, Dexcom Follow allows you to view and follow the glucose levels, trends and data of your loved ones.

Whether you have a child who is in college, an elderly parent who lives in another state, or a spouse who is going on a business trip, Dexcom Follow is there to keep you connected and informed.

With Dexcom Follow, you can:
• Monitor your loved one’s glucose activity at school or across the country.
• Receive glucose information from up to 10 different Sharers – children, friends, or other loved ones.
• Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside the norm.

Customer Reviews

This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.

Dexcom is required to follow up with customers regarding product-related complaints. If
Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.

Ratings and reviews

I wish this app had more of the features that the G7 app does. That, or allow 2 phones in G7 (in lieu of a receiver). I can't log insulin doses (or even see them!) in Follow. I can't track carbs. I can't scroll through the data points on the graph in portrait mode, and landscape loses the current BG. The functionality of this app, as the parent of a 9yo who must have the main app for us to stay updated while he's at school, is basic: like those "following" are an afterthought. Do more, please!

So far, it's not a good track record. In the 9 days we're have been using this , we have experienced 4-5 "no data" episodes of longer than 1 hour per 24 period. Samsung S21, One UI 6.1. Android version 14. Excellent wifi. This is our first experience wearing a monitor. It concerns me how unreliable it is.

This app needs an update to allow us to choose a picture for the person we're following. The app gives an error that we "need to allow Follow to access storage to set Sharer image". However, storage isn't an option in the permissions list so we cannot grant the permission to allow us to set a picture. The app also uses multiple GB of storage space which is ridiculous. We can't even go back more than 24 hours in the history, so what is taking up all of that storage space?

What’s new

Performance enhancements and bug fixes.