Dexcom Follow

Dexcom

About this app

The new Dexcom Follow App is part of the Dexcom SHARE® system.
Use this app if your loved one is sharing data from their Dexcom CGM app. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app.
Dexcom Follow works seamlessly with your loved one’s Dexcom CGM, giving you visibility into their glucose data, even when they’re far away. Dexcom Follow allows you to view and follow their glucose levels, trends and data right from the app. Whether your child is in school, your parent lives independently, or your partner is traveling, Dexcom Follow helps you stay connected and informed.
With Dexcom Follow, you can:
• Receive glucose information of up to 25 different Sharers – children, friends, or other loved ones – if you know multiple people with diabetes
• Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside of target range

Customer Feedback
If you’re experiencing any technical issues or need help with a Dexcom product, we recommend reaching out to our dedicated support team at 1-888-738-3646. This ensures your privacy is protected and allows us to assist you faster than through the app store.
Please note that Dexcom is required to follow up on product-related concerns. If your review includes a comment that needs further attention, a technical support representative may contact you to gather more details and help resolve the issue.

*Do not use Dexcom Follow for treatment decisions, such as insulin dosing. The Sharer should follow instructions on the CGM system.

Ratings and reviews

I don't usually leave reviews but this app is one of the worst things I've ever used...EVER! My husband is a very brittle diabetic with very high highs and very low lows! Not only does this app seriously lag behind which is awful, especially in a crisis, but you cannot even count on it for actually acknowledging and issuing notifications as set! Unfortunately,this is the only option on our formulary or we would be using a different product! If no improvement soon, will pay out of pocket.

The Follow app stops receiving data every few hours every day. Multiple devices stop at the same time, and reopening the app on the transmitting phone fixes it. But we have to open the transmitting phone app over and over every single day, including at random times overnight while we're sleeping and it stops transmitting data and alarms. We called Dexcom, and they couldn't fix it. All settings are proper including battery saver off, deep sleep of, always running, etc. Switching to another brand.

Lags behind what's actually happening with notifications and currently told me 12 times in the last hour the app has stopped working but when I open it up I can see the numbers. Going to uninstall and reinstall to see if that helps. Extremely frustrating. Update: Uninstalled and reinstalled was better for a couple days but now getting multiple notifications per day again that it's not working. Tried going to the website they suggested for them to follow up... didn't load. Seems about right.

What’s new

New feature information will be announced within the app and stored in the Message Center* for future reference.