Worked a few years ago but we have tried four different phones and at least 5 different cards debit and credit from US over past few years with no luck, always have to go into the store. When trying from the app they always charge us the money when trying to top up but it always gives a message saying unable to connect with your financial institution.. then they refund the moneyca few days later. So Stupid you cant make this up! Always pop up adds any time you switch screens.
141 people found this review helpful
I like the direction Digicel is going with this app. The downside is that the interface is confusing. Too many things compete for attention. It like every item on the screen wants to be the beyonce of the group. More confusion came after tapping the hamburger menu and seeing those pages which seems to be like when a store ran out of space and just put an item anywhere which became available. My recommendation, simplify the interface, make it more intuitive.
421 people found this review helpful
I hate this app! It might be nice to look at but the functionality is total garbage. Completely unclear on how to pay for a plan. The icon guidance on the app itself contains icons that the app doesn't even have. Online tutorials are the same. Not sure if it has something to do with being in Barbados as opposed to somewhere else, but I would love to pay and activate my cell phone plan in less than half an hour!
313 people found this review helpful
April 8, 2021
Hi Lauren, we apologize for the inconvenience you encountered. In order to activate a plan you can go to Plans & Bundles > Available Bundles > and select one of the bundles available selecting Activate Bundle > Confirm Activate Bundle. There are more plans in the Available Plans section. The plan will activate as long as you have enough credit.