Disappointed. Ive had this app for years and i send top up and plans to various frienfs and family but ive noticed this past 9 months or so i cant send anything and im not getting any help from anyone or any answers. There are no managers nor supervisors to help you with any complaints. No compensation for the amount of time ive called and emailed to complain about this same issue! You're lucky if anyone knows anything at all. Wont take paypal, mastercard or visa so how the heck am i meant to top up? Frustrating!!!
I really need some customer service for this app. My earned bonus points awarded to me never made it to the person I sent it too, but the points were deducted. I wrote an email but no response. I need a number availbe from the USA. Customer service needed badly.
My sim crashed,right after I had put some credit on.Didn't have the receipt-(8years)- had no access to information on the sim~Was refused a new sim,lost everthing-I have moved on to a another company. I also have a issue with the raising of base rate.One should be able to send what one want, instead of been dictitated to. Taking the piss cos' of monopoly..It's sad your company treat your customers so badly..your "we value our customers" means little..
I been sending topup for the longest to my family in jamaica and now all of a sudden..it wont take my master or visa card anymore..i email onlinetopup no response..my friend call in jamaica for me they claim they cannot find my email address..so an inconvenience..what is going on digicel..they dont have a customer service number for u to call here in the US..i mean n answer no nothing..just horrible
The app does not post my earn points. Made two top up and it tells me I only have 200 points when it promises $1=100 points. Not good.
This app is quick and easy but I've made mistakes before where I put a digit wrong and instead of me getting back all my money to put on the right number I only get back a fraction of my money which I think is not right. Digicel need to up their technology so if mistakes like this happen we'll get back all and not just some of our money back.
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