A useful app, when it works. Handy to check state of charge and start remote cabin heating in cold weather. Plus its free, unlike some other car makers. But the problem is that it often appears to be down. As I type this review in Nov 2023, I have been unable to update/refresh the data in 8 days.
November 30, 2023
Hi Sean, we're sorry to hear you are having issues with the app. Should you need further assistance please get in touch with our Nissan Customer Service team https://bit.ly/3xHPR2r
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I will never buy another Nissan. The car is great and I hear you say. It's only an app. But it's not only an app, it's the way Nissan allows this and their lousy customer service department who don't have a clue what they are doing. I found myself swearing out of frustration today down the phone as the guy on the other end seemed to get enjoyment out of winding me up. Months this has been going on and all I want is to defrost my windscreen so I can get home earlier after work. Awful.
2 people found this review helpful
November 30, 2023
Hi Steve, we're sorry to hear you are dissatisfied with the NissanConnect EV app. Nissan would like to provide our customers the best possible service & experience. Therefore, feel free to get in touch with the Nissan Customer Service team https://bit.ly/3xHPR2r or by phone 0330 123 1231 Monday to Friday 8am-8pm, Saturdays 8am-2pm.
A truly slow and awful app to use, to the point I avoid using it. Only saving grace is that it is useful to be able to defrost the car on a cold day. But now it doesn't work at all.
1 person found this review helpful
October 9, 2023
Hi Peter, we appreciate your feedback, and are sorry you're dissatisfied with the NissanConnect EV app. Nissan wants to ensure customers have the best service & experience possible. You may find the following resource useful: https://bit.ly/3sbFi41, and you can speak with our Customer Service team https://bit.ly/3xHPR2r