Good system but could use some improvement This system needs push notifications or at least text messages. Aside from that the app is great. The service from Viper is not so good, there is no instructions on how to install devices for the Z-Wave. I rate the app a 4 out of 5 and Viper service a 3 out of 5
alarms don't alert my phone The motion detector may be broke on my set. but in any case when I trigger the door alarm, I just get an email but this ap does not let me know the alarm is going off. No noise. . No words. .. Nothing to notify me of a alarm. returning back to best buy tomorrow.
Completely unreliable The motion detectors don't have nearly the range they advertise. And the notifications don't work when the alarm finally does decide to work. There is no actual phone number to call Viper about home alarms. Just email. And I still haven't heard from them. This piece of junk is going back to Best Buy.
Needs push notifications!!! Great system but I can't for the life of me figure out why they left out push notifications!? I would like to see the option to get notified for history events as well as alarms. Separate though so I can turn on/off either of them as needed. 5 stars after!
Viper home security discontinued. Do not buy!! This product has been discontinued. We now have an expensive security system with no support, app updates, new devices. Viper tested the waters for home security and didn't do as well as they thought they would. This gives me a terrible taste of the entire company because they treated us like guinea pigs, and because of that they obviously do not care about their customers.
App works fine, but there are other issues First, I haven't had a single issue with my Viper Home Security system. Everything works like it should. However, this review is based on the app and its support. Viper has no plans on updating the app--I've confirmed this with the developer. If you look in the description of the app, you'll see it hasn't been updated since December of 2013 and based on the version number, this app was released and then updated once. To reduce the possibility of bugs and other issues, an app should be updated regularly to meet the needs of new technology/demands of consumers. I've reached out directly to Viper to try and get some understanding on why they've been ignoring this product, especially since they're still selling it on the market--no reply. Absolutely horrendous customer support. Even though the product works fine, it would be nice to have push notifications on my phone, as well as some easier online tools. I don't know, think outside of the box Viper. Try and develop new tools so you can compete with your competitors. With that, I would think twice before purchasing this product. It will most certainly be the last Viper product I will EVER purchase based on its customer support.
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