Needs Push Notifications Was told they will never have push notifications. That is not acceptable...
App works fine, but there are other issues First, I haven't had a single issue with my Viper Home Security system. Everything works like it should. However, this review is based on the app and its support. Viper has no plans on updating the app--I've confirmed this with the developer. If you look in the description of the app, you'll see it hasn't been updated since December of 2013 and based on the version number, this app was released and then updated once. To reduce the possibility of bugs and other issues, an app should be updated regularly to meet the needs of new technology/demands of consumers. I've reached out directly to Viper to try and get some understanding on why they've been ignoring this product, especially since they're still selling it on the market--no reply. Absolutely horrendous customer support. Even though the product works fine, it would be nice to have push notifications on my phone, as well as some easier online tools. I don't know, think outside of the box Viper. Try and develop new tools so you can compete with your competitors. With that, I would think twice before purchasing this product. It will most certainly be the last Viper product I will EVER purchase based on its customer support.
Inaccurate status Once a status is reported such as a door is open, then correct the error, it doesn't clear in this app. It clears on pc and using the keyfob works but the app still wants to bypass the door in question. It is lame for a reputable company to abandon a product line but continue to sell it as if it will be maintained. Had I only known
This is not to bad $10 a month and gives u up date by email,when the use a door or motion go's off good for me
Needs push notifications!!! Great system but I can't for the life of me figure out why they left out push notifications!? I would like to see the option to get notified for history events as well as alarms. Separate though so I can turn on/off either of them as needed. 5 stars after!
Completely unreliable The motion detectors don't have nearly the range they advertise. And the notifications don't work when the alarm finally does decide to work. There is no actual phone number to call Viper about home alarms. Just email. And I still haven't heard from them. This piece of junk is going back to Best Buy.
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