My Disney Experience

3.9
112K reviews
5M+
Downloads
Content rating
Everyone
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About this app

The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
- Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
- Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
- Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
- Find your way around with step-by-step directions.
- Purchase your theme park tickets.†
- Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
- Download, edit & share your Disney PhotoPass photos & videos throughout your vacation once you’ve purchased Memory Maker, a product that gets you unlimited photos taken by our complimentary photographers at select locations.
- Search & filter activities to find exactly what you’re looking for.
- Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
- Save time by starting your Disney Resort hotel check-in process right from the app.
- Visit My Account to manage your Disney Resort reservations, tickets, MagicBands & cards, share plans with others & sign out.
- Share plans with others through Family & Friends. Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
†Ticket sales are for residents of the U.S. & Canada only & may not be available in some countries. Ticket prices are in USD only.
Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases.
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/
“Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi
Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lense
Updated on
Jul 29, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
3.9
112K reviews
Marina Sullivan
July 25, 2022
This app is horrible: Glitchy, shuts down, non-intuitive and causes other problems with the phone freezing. The others in my party felt the same and immediately deleted it after we left. Their phone issues stopped as soon as it was gone. To navigate your reservations and passes at the park, you're kind of stuck with it, but it's horrible and I plan to remove it ASAP.
29 people found this review helpful
Did you find this helpful?
Disney
August 2, 2022
Hi Marina! We are sorry to hear about the trouble you are having with our app. We recommend that you uninstall and reinstall the app to try to resolve this issue. If this continues, our support team would be happy to help! Please send us a message in the app by going to the Feature (☰) tab and selecting "Send Us Your Feedback" in the Help menu.
Michelle Wallace
July 22, 2022
Just updated it today ahead of our trip next week and it is glitchy. When I filter wait times for a park, it will display them for a second, and then they all blank out. I don't like pulling up the park map and have to zoom in where I'm at or move around the map trying to figure out wait times, I'd rather look at the list. Hoping it will resolve, and we won't have any issues, but looking at some other recent reviews I'm not so sure. Hopefully I can update date my review to something better.
35 people found this review helpful
Did you find this helpful?
Disney
July 15, 2022
Hello Michelle! We are sorry to hear that you are experiencing this. Our team is working hard to fix the issue, so keep your eye out for a future update.
Amber Clark
July 27, 2022
This app is still having a TON of issues it didn't use to. The constant, automatic zooming back out it does when you are trying to view the map, missing wait times, and when you view the list view of wait times, there are none. The app has been running like this for a while now and needs to be fixed back. I have tried uninstalling and reinstalling multiple times, running updates, etc.
26 people found this review helpful
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Disney
July 28, 2022
Hey Amber. If you are using a VPN, or low battery mode while at the Park, these may cause this issue with your app. You may also want to try uninstalling and reinstalling the app to ensure a clean restart, allowing for data to properly populate within the app. Thank you!

What's new

With this release, we’ve introduced Disney Genie service. Using this complimentary interface, you’ll have access to new features, including:
- A custom Tip Board, which can display estimated wait times for your top attractions and dining experiences.
- A personalized daily itinerary creator that regularly updates as your plans change—and offers forecasted wait times.
- The opportunity to purchase Disney Genie+ service.
Additionally, we fixed bugs and improved overall app performance.