My Disney Experience

Disney

About this app

The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
-Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
-Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
-Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
-Find your way around with step-by-step directions.
-Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
-Download, edit & share your Disney PhotoPass® photos & videos throughout your vacation once you’ve purchased Memory Maker.
-Search & filter activities to find exactly what you’re looking for.
-Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
-Save time by starting your Disney Resort hotel check-in process right from the app.
-Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic.
-Save your parking information at select parking locations with car locator.
-Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others.
-Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
Have questions, problems, comments or suggestions? Reach out to us at [e-mail].
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests must be 18 years or older to make purchases.
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses

Ratings and reviews

A lot of links take you to their website but they don't even have an auto login and expect you to enter your password every time. A bit outdated, it's not even hard to implement. It's a poor app experience. Slow app and crashes constantly. Got the magicband+ and I only get about half my pictures. Needs a lot of QA. Genie+ works fine but the constant app crashes make it difficult to use. High traffic is not an excuse, it's poor architecture. I expected more given the company

This app could be so great but it's not. They obviously didn't spend a lot of time and effort on it and don't care that it's extremely basic. Room key continually has "glitches" where you have to delete and redownload the app which isn't great when trying to get into your room. Using the location services in the parks would tell us the wrong ways to go. Extremely disappointed

Difficult to navigate. Places you would think things should be are hard to find. A lot of redundancy with information across multiple locations instead all together. Tip board, My Disney Genie Day, and Future Plans should all be consolidated with other information. App crashes constantly. No ability to make modifications to mobile food orders or flag orders for allergies. This is a small amount of issues we faced in our week at WDW. The older app I used in 2019 was far superior.

What's new

With this release, Tip Board can tell you if you are eligible to:
Move between Walt Disney World Resort theme parks on the same day.
Choose a Lightning Lane arrival window for select attractions.
Make individual Lightning Lane purchases.
We also fixed bugs and improved overall app performance.