753 reviews
Content rating
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About this app

Welcome to the NEW Dominion Energy app, serving residential & small business Electric and Gas customers across our entire service territory. We’re proud to offer all the features you’re used to in the convenience of a single mobile app:

• View and pay your bill with a variety of billing and payment options: budget billing, paperless billing, or auto-draft in just minutes.
• Check your most recent energy usage and compare to past periods for greater control over your energy bill.
• Stay logged in with fingerprint recognition on your smartphone.
• Receive push notification reminders when a bill is due or a confirmation when paid.
• For our Electric customers, report a power outage and receive notifications when your power will be restored.

Thank you for using our app!
Updated on
Sep 14, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
753 reviews
Andy C
January 22, 2022
After talking with a representative, I found that only Utah required a change in password length. I changed my password and the app works fine. My only gripe is that the app just takes you to the website when you have to pay a bill, so you could just log in to the website if you need to pay a bill. Some of the other features are nice though, like viewing past statements as a pdf.
36 people found this review helpful
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Dominion Energy Services Inc
January 3, 2022
Andy, So sorry for the delayed response as well as the trouble you are experiencing with our app. For further assistance, please email us at DEMobileContactUs@dominionenergy.com.
Tom Rhinesmith
July 22, 2022
Well, let's start with how lame Dominion's Sign in process is. I installed the app but then couldn't sign in. Asks for a temporary PW (mind you, not sent to me by Dominion) just to be able enter a new PW and then enter again in confirmation. You have the option to choose signing in with a fingerprint, but that option doesn't even come up when signing in again. Total junk. I immediately Uninstalled it.
18 people found this review helpful
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October 1, 2021
Developing a shell of an app to say you have an app is a waste of time for everyone. There is absolutely nothing beneficial about this middle school project that cannot be done better and more effeciently on the website. Give us statistics. Current daily usage, by hour, day, week, month overlayed on a graph with current weather patterns. Expected weather, temp, humidity, historical trends. Projected operating cost at current settings. Literally anything useful.
29 people found this review helpful
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Dominion Energy Services Inc
October 14, 2021
Good Afternoon, Walt! We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at DEMobileContactUs@dominionenergy.com.

What's new

We've made some fixes and improvements for a better experience.