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App is great, works well, and gets the job done. However, my grip is with the direction of the company and their overall products, particularly their video door stations which many of us utilize. DON'T be FOOLED by the nice, shiny, and esthetically pleasing designs!!! What is under the hood and inside technology QC is what counts, which has been going downhill ever since 2022 with the release of the new product line that is suppose to be better than the DS10XX series but is ABSOLUTELY NOT !!!
I don't have issues with the image during the day, but of course, that is not when things are locked. For night, there is no automatic schedule to turn on the IR cut filter. Therefore, unless you manually hit the IR illumination button when using the app, you get an awful, grainy image. If you can code in a button, how hard would it be to create an automatic schedule? It adds complexity to access control, not alleviates it. I cannot recommend this product to customers for that reason.
7 people found this review helpful
Bird Home Automation
December 3, 2021
The IR light turns on automatically if the doorbell is rung or a motion is detected. One of these events must take place for the IR light to turn on automatically. Please check the settings in the DoorBird app: Settings -> Administration -> Expert settings -> IR light. If you turn off the automatic IR lights, then you can still manually turn it on.
The app is barely functional: - Frequently dropped events (no push notification, no sound, nothing) - Even when it delivers the notification, the app uses media volume instead of notification volume. If you had your music volume turned down, you're not going to notice your doorbell Keep in mind, this is AFTER I've turned off battery optimization and allowed unrestricted background data usage for the app in Android's settings. The developer clearly doesn't know what they're doing
13 people found this review helpful
Bird Home Automation
August 27, 2021
Hello! Please check the sound options in the operating system of your Android smartphone. If the issue continues, please contact our technical support team: www.doorbird.com/contact