noFunciona · Incidencias

nofunciona

About this app

noFunciona · Incidents is the ICT incident management solution designed specifically for educational institutions. Forget about paper reports, lost emails, and unanswered calls.

WHO ARE WE?
We are a small team with a clear objective: to report ICT-related incidents with just a few clicks and create a convenient and efficient workflow for creating, reporting, and resolving issues.
We designed noFunciona · Incidents in collaboration with teachers and staff who work daily in schools, because no one knows better than they do what's wrong and how things should work.

Our model is simple: the more schools that trust the platform, the more we can invest in maintaining, improving, and providing the technical support it deserves. Every school that joins makes the tool better for everyone.

HOW IT WORKS

School staff open an incident report from their mobile devices in seconds. The administrator reviews it and assigns it to the responsible technician, whether from the school itself or an external maintenance company. The technician addresses and closes the issue. The teacher receives a notification when their issue has been resolved.

WHAT'S INCLUDED

• Three distinct roles: teacher, technician, and administrator
• Automatic notification of duplicate issues to avoid repeated reports
• Push notifications when an issue is resolved for the user who opened it
• Notification to the administrator when an issue is opened or closed
• Barcode scanning to locate or create equipment
• Management of equipment and ICT inventory for the center
• Mini dashboard with real-time statistics
• Flexible assignment system: internal or external technicians

COMPLETE PLATFORM

noFunciona Incidents is complemented by a web-based administration version from which users can import users, update the equipment inventory, and manage the center centrally.

https://nofunciona.org/

WHO IS IT FOR?

Designed for staff in educational centers: teachers, support staff, and management teams. No access for students.

What’s new

Novedades de la versión 1.0.7:
• Incidencias de mantenimiento: además de las TIC, puedes comunicar averías como persianas, goteras o electricidad, sin necesidad de indicar un equipo. Disponible en los centros que lo tengan activado.
• Nuevo filtro en la lista para ver incidencias TIC, de mantenimiento o ambas.
• El personal de mantenimiento puede gestionar y resolver sus incidencias desde la app.
• Mejoras visuales y correcciones menores.