Downtime Trace

Downtime Trace

About this app

Minimize the consequential cost of downtime when your equipment is in need of repair or maintenance services. Reducing equipment downtime is critical to businesses of all industries, and when equipment downtime planning is left unattended, it can often result in unfathomable costs to those businesses. No more being at the mercy of a single service provider's schedule or their new-order placement protocol when your equipment goes down, when every minute counts. Downtime Trace allows businesses to take control of their time and costs by connecting them to many different service options at the same time using a simple, single, service ordering protocol. Finally, a single mobile app that brings multiple asset service solution options to businesses!
Are you an experienced trade technician or engineer? This app is built for you as well. Bid on jobs and find more work in your area. Use the app to find the job, win the job, complete the job, order repair parts for the job, communicate with your customer during the job, invoice your customer for completion of the job, and get paid for completing the job.
Downtime Trace is a world-class mobile app experience that instantly connects customers with qualified, skilled, labor options, all competing for the business one job at a time. We are committed to providing a turnkey technological platform that drives urgency, fosters healthy competition, sets standards of communication during service events, and facilitates smooth commerce between customers and qualified technicians.
Whether a customer asset requires coqarrective action, needs a repair part replaced, or simply requires scheduled maintenance and calibration, Downtime Trace is the solution. Whenever equipment service is required, a service request is BLASTED to all nearby matched technicians, giving them the opportunity to compete by submitting a bid. This allows the customer to review a variety of pre-qualified independent technicians and service companies to make the best decision to meet their immediate asset repair needs. Once a job is awarded, customers will trace every step of the repair process until completion. Additionally, the app ensures the customer is updated at key critical moments during every repair event using in-app alerts and email notifications. A customer is never left wondering where their service provider is, what their technician is doing to the asset, or when their asset will be operable and ready for them to use again. They will be alerted when the technician is on their way to the work site, when they’ve arrived at the site, when they’ve completed the job, plus more. The platform also facilitates the service quotes, the service estimates, the invoices, the billing, and the payments involved in equipment servicing. When a faulty part or component needs to be replaced, the app will allow the technician to search and order the correct part for the job, and have the part shipped and billed directly to the customer. After the repair is completed, the customer will provide immediate feedback to the service provider when they rate and review the work directly from the app, holding everyone to the same standard of performance. Post repair ratings and reviews will promote accountability and opportunity using honest, real-time, true data in the form of customer feedback!
The best part! Our app is free to download! Join Downtime Trace today as we modernize the commercial equipment parts and labor industry, together!