DPD

DPD UK

About this app

The DPD app lets you arrange the best possible delivery experience. Just tell us how and where to deliver from the range of options available and we’ll do the rest.

Personal delivery preferences - if you’re not going to be in, you can use the DPD app to make sure you can still receive your parcels. Tell us to deliver straight to your chosen DPD Pickup location or, to your chosen neighbour or safe place. You select your preferences and we’ll make sure we follow your instructions every time!

30-minute delivery alerts - we don’t want you to wait in all day so with all your DPD deliveries, we’ll let you know in advance when to expect delivery and when we are just 30 minutes away.

Active and previous deliveries - using your DPD app you can see a list of current deliveries and track when your parcels will be with you. When we’ve delivered to your chosen safe place we’ll even send you photos of your parcel in that location for added peace of mind you.

Multiple addresses - set your work, home, or even family member’s address preference, so you can tailor your delivery experience and still get your deliveries, wherever you are in the UK.

Driver tracking - see the name and a picture of your driver or why not track their location and find out where you are in the delivery queue. See your driver's estimated arrival time so you know when to expect your parcel.

In flight options - when we’re on our way to you, if your plans change you can still rearrange your delivery right up until we deliver your parcel. You can instruct our driver to deliver on a different day, to a preferred neighbour, to a safe place or even to one of our 2,500 DPD Pickup shops.

Pickup shops - if you’re collecting your parcel from a nearby DPD Pickup shop, get opening hours, your pickup pass for collection and directions from your delivery address.

***Existing users Please note: Thinking of deleting our app? If you do, your profile will be retained. To make sure your profile is deleted first, please delete this from Settings in the app before removing from your device.***

Ratings and reviews

Drivers don't use it! They constantly get our address wrong despite putting instructions, pin, what3words, photo and address in the app. It semi keeps you up to date with the progress but seems out of sync, says you are next when there are another 6 deliveries away! Really needs to allow you to communicate with driver. Also doesn't allow you to give feedback to missed deliveries, only the final delivery. It's no wonder these drivers have positive feedback as they change them each time.

Abysmal! Seemingly, my driver couldn't find my address, despite having the world of travel assisting technology at their fingertips and it being clearly marked (...leading to...etc) on road signs and those ever so easy to miss building signs with their insignificant foot high lettering. In an effort to assist these obvious dullards with their job, I took several photos detailing the exact directions and helpful landmarks. Of course, the app wouldn't allow me to upload them? What was I thinking?

Really disappointed with this app. Usually so good as well. It would appear the app needed updating, but because I had no need to go into it, I wasn't aware. And because the app needed updating, it meant I wasn't sent my notifications as usual. The driver then proceeded to attempt delivery with no other indication that he'd been (obviously no cards these days), so my parcel went back to the depot, sat there for two days and then was sent back to the retailer. Very disappointing.

What's new

add pickup pass wallet feature