Lack of inventory software Our machines (we have 2) work awesome. Yes we still have to log in again after 1 hour inactivity but we don't seem to have issues with that. What I do not like is the fact that it does not allow for inventory control of any kind. We have our catalog entered but cannot enter quantities leaving us to either manually count our Stock or use a completely separate program. This to me does not make any sense.
Worst Customer service dept. What kind of payment system doesnt allow you to enter the information on the card reader. You have to use your phone then the reader. Awful. Then when you call customer service and they give you no answers. I was left on hold for an hour. Then i left a message and no return phone call. I was left unable to do business. Because i got locked out.
Never used it Any time I have the opportunity to use it I can't log in, its trying to update, or the reader doesn't connect. In fact I'm trying to update now. It's been 1/2 an hour and the it's still at 0% transferred files. I'm just getting more and more frustrated with this system. I think I'm just going to say screw it and stick with square.
This app and system is awful So im in the middle of a park vending when i go to use the machine and the app logs out due to inactivity. So you keep relogging in over and over while your customers wait. Then i misenter the pin and the system locks me out. No security question so you can keep doing business. Just a lockout. So i call customer service and no one answers the phone. So i now am trying to sell and i have no debit or credit. And having to use your phone and the reader. You cant enter your transaction into the machine.
Rooted phone? I wish! Wow... I have a brand new s7 edge and would never considered rooting my new phone ever. I have proof my phone isn't rooted because my knox isn't tripped and I just received my system update. Wow.... useless.
Needs unrooted phone! Would love to try it but the app will not work on a "rooted" phone. Never had that problem with any applications before!? I will keep on using Square.....
We’re always making improvements at Dream!
In this update:
· Minor UI updates
· Performance improvements