
Matt
- Flag inappropriate
- Show review history
The new app may look nice at first glance but when you try to navigate through it, it's not good. The rate/kwh is too high so it's always looking like I'm going over budget. (Need the ability to edit that value if not going to be accurate) The gas useage graph Y axis is off so it always looks like I'm way under budget. Monthly graph showing useage trend is gone & that was one of the most useful features of the app. Bring back the old version or fix these issues. This is not worth the monthly fee
95 people found this review helpful
DTE Energy Corporate Services, LLC
December 28, 2018
Hello Matt, we are sorry to hear that you are experiencing issues with the app. We ask that you please perform an uninstall/reinstall of the app to resolve your issues. If they persist please contact Insight Support at 888.991.8232, by email DTE_Insight@dteenergy.com, or via in-app chat to troubleshoot. Thank you.

A Google user
USED to be helpful. I will not pay for an app that consistently misses blocks of data, is not user friendly, and freezes up my phone. I've called several times, been told to uninstall/reinstall, and it's still absolutely useless. It was helpful to see daily usage when it was free and the data was actually there to be seen. Now it is more frustrating to use than to just pay the bill! Useless app. Don't bother installing and certainly don't pay for it!
128 people found this review helpful
DTE Energy Corporate Services, LLC
February 18, 2019
Hi, I am sorry to hear that you are having issues with the app. You seem to have the wrong version of the app installed, likely the cause of your issues. I know you have attempted it prior, but please, attempt another uninstall/reinstall of the app to see if it resolves your issues. Contact Insight Support at 888.991.8232 if it does not resolve.

A Google user
- Flag inappropriate
- Show review history
I have been on board since the Smart Currents pilot program. That worked perfectly till they pulled the plug on it and went to their first energy bridge. That was a pain to get working but once it worked I had no issues. Ever since they discontinued that and sent me the latest energy bridge I've had nothing but issues. The new app is complete garbage compared to the old one. I want kwh not just watts. App is constantly missing data and crashes everytime I use it. And I get charged for this?!?!
70 people found this review helpful
DTE Energy Corporate Services, LLC
January 30, 2019
Hi Scott, thank you for your review. We are sorry you are not pleased with the newest version of the app. We are interested in learning more about the issues you are experiencing as well as what features you like or do/did not like about the new or older versions. Please contact 888.991.8232, by email DTE_Insight@dteenergy.com, or via in-app chat.