Duke Energy

3.8
5.86K reviews
10L+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to:

• Easy log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either fingerprint to easily access your account.
• View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month.
• Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored.
• Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information.
• Set up bill reminders. Stay on top of your bill and always know when to pay.
• Save more. Take advantage of our energy- and money-saving offers.
• Customer service. Contact our customer support if you ever have questions about your service or your energy bill.
Updated on
8 Jul 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 3 others
This app may collect these data types
Personal info, Financial info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.8
5.69K reviews
Ster “Nink” E
26 June 2025
WAS a decent app, BUT now it doesn't work at all. Used it for years. But not now. Maybe it got DOGE'd??? The login button is unresponsive, so you don't even know if it tried and there is NOTHING in the dialogue to tell you anything. Tried the "can't sign in" link in the app and I have never received any email for the reset. Figured a glitch over a weekend so tried middle of the week, same exact results... NO RESPONSE from the app or the "can't sign in" app link.
1 person found this review helpful
Did you find this helpful?
Tarah Born
11 February 2022
Tried to use the app to pay my bill and it said something went wrong your payment was not successful. Refreshed checked all my payment info, re-entered my payment and something went wrong again payment was not successful. So I go to the website and it says I have a zero balance. My bill was paid! I may have paid it twice and I won't know for 3 days cause its ACH. Grrr. Discontinue this app or fix it!
215 people found this review helpful
Did you find this helpful?
A Google user
16 April 2020
App login doesn't work. Not sure what changed, used to work great. Now whenever I type in a password, the sign in button just doesn't respond. Couldn't get to customer service through the app because it says my address isn't in the system (even though it auto populates), so I'm posting a review on here. Can't pay my bill or use the app if I can't login. Samsung galaxy s9+, fully updated Android, updated app. Fix it please.
116 people found this review helpful
Did you find this helpful?

What's new

Hot news, cool savings! EnergyWise Home® is now available—let’s make energy use smarter (and cooler).