Eargo Neo HiFi

Eargo Inc

About this app

Want to hear better? We have an app for that!

Once you've purchased Eargo Neo or Eargo Neo HiFi hearing devices, download this app and get ready to experience the best thing to happen to hearing since ears. The app lets you personalize your hearing devices to hear better in restaurants, crowds, meetings, and at the theater. We can even help you hear the phone and TV better. Want even more personalization? You can personalize your treble and bass settings for each ear and in each program. Get ready to hear life again…in surround sound. If you have questions around customization, feel free to call us at 1-800-61-EARGO to speak with one of our licensed hearing professionals.

FEATURES

- An easy tutorial for the app. Gotta learn to walk before you can run, right?

- Fully personalized hearing settings, custom engineered by an Eargo hearing professional F.Y.E.O. (for your ears only).

- Remove sound programs that you don’t use, which means fewer taps to get to the program you really want.

- Pair your Eargo charger directly to your phone via Bluetooth.

- Check the battery status of your Eargos, even if they're in your ears.

- Oh, and so the charger doesn't feel left out, you can check the battery status of that too. Y'know, for those days it seems determined to stay buried at the bottom of your bag, no matter how many times you try to find it.

- Easy access to FAQs and Guides. A whole world of resources, all at the touch of a button.

- How-to videos, if you prefer to watch your information with a side of popcorn.

- Contact Eargo support. Because you've got questions, they've got answers, and they'd rather chat with you than play their 17th game of Minesweeper.

Ratings and reviews

The app doesn't allow toggling back to the previous screen; you always have to close out and re-open the app. Also, the settings do not properly adjust on my device. Each ear tries to choose a different setting regardless of how I adjust the settings in the app, so I can never have more than 1 Preset hearing setting at a time. Please fix this. It makes me hate using these aides. For the money I spent, I haven't even worn them for 24 hours yet. UPDATE---Suggestion did not improve app experience.

What a bunch of cranks. All the "complaints" are just requests for improvements. Yes, slider controls allowing increased fine tuning would be great, So would having bluetooth in the aids for in-ear on the fly adjustments. Eargo has done an incredible job so far and is ahead of any company I know of in customer service. I'm confident that their engineers are working hard on the next generation.

Customer service is the best. Fine adjustment of your Eargo devices is simple and easy with this app. I have used it on two phones of different quality and this app works well. Want something you don't see or have any questions, they are there for you and they usually resolve your issue within 24 hours by message or email. Or call them on the phone. They are prompt to call back if they are on the phone when you call. I usually reach a person about half of the time.

What's new

• Additional support for Android 12 and later