Aaron C
I feel like there's a lot of potential for this app, but it currently feels a bit immature. A bit buggy, and they may have people performing a lot of manual operations in the background. I've had one cash back reward report with the wrong amount (this is a little alarming, because this process should be automated), and another award didn't post. Their customer service rep fixed both issues promptly after I emailed them with their in-app interface. I've only had the card for a few weeks, and 2 out of 5 transactions didn't process accurately, which isn't great. It looks like they're integrating with Dosh, which doesn't have the best reviews on the Google App store for their own app, so maybe the integration is responsible for a lot of these hiccups. The good: lots of merchants are participating. The bad: buggy behavior. It takes a few business days to deposit cash into cheese from my bank checking account. The ugly: I need to constantly monitor my cash back earnings to make sure they post correctly. Conclusion: I want a better way to save money, and I'm willing to jump through a few hoops, but this is a bit much. Cheese can one day be really good, and I'll keep using it for the time being. But most people aren't willing to do this much work to save a little extra. Recommendation: Check out cash app's debit card. I can't make as many purchases with it, but it's more convenient to use.
77 people found this review helpful
Extra Financial Inc
October 22, 2021
Hi Aaron, thanks for taking the time to provide feedback. We understand this can be frustrating. We strive to provide the best mobile banking app for everyone, and we’re sorry you had a negative experience. We will share your comments with our tech team to improve our service. Thank you for supporting Cheese!