
Shakera Mikell
I am rather disappointed with the app because I have been waiting for cash back since Thanksgiving/Black Friday. Seeing as it is now May, I have waited more than 14 weeks/120 days after my purchases and still have yet to receive my cash back. The purchases have disappeared from my pending transactions. I'm just incredibly saddened with my experience in the within the last 6 months.
6 people found this review helpful
Rakuten Rewards
May 14, 2025
We always want our Members to receive the Cash Back from their eligible purchases! Please reach out to our team at socialhelp@rakuten.com so we can help you out.

Jasmina
I’ve used Rakuten since 2019, but this and last year have been terrible. Every time I try to buy using PayPal, I get sent back to the start or see errors like “no permission.” I’ve cleared cache, reinstalled, and even contacted support — nothing helped. It’s frustrating, even when cashback is good. Thinking of switching to a more reliable app.
75 people found this review helpful
Rakuten Rewards
April 22, 2025
Our team would love to dig into what store you are encountering this issue with. Please reach out to our team at socialhelp@rakuten.com so we can help you out.

Christine Chang
The app works or it doesn't. Rakuten in general is great, especially with the desktop add-on. The app only works correctly sometimes. I've reinstalled and cleared cache and it still only partly works. Sometimes I can't get into any profile/account info. Sometimes the biometrics don't work. Currently I can't see any history, it shows my last trip was 2023 (which is not true.)
55 people found this review helpful
Rakuten Rewards
December 14, 2024
Thank you for this feedback. The biometrics function is a feature of your phone. Once activated, our app may take advantage of it to verify your identity when accessing certain parts of our app. You can find a complete list of all Shopping Trips under the My Account (the person icon) section. For more help, email us at socialhelp@rakuten.com.