So many glitches and problems with the app. Real time tracking doesn't work; inconsistency in ordering, sometimes cabs don't come; cancellation does not always go through; inaccurate estimation on when the cab arrives. The promo code never works. This is sad given this app is 'Vancouver's answer to uber' but it's far off from the capabilities that the Uber app provides.
The finding and tracking of cabs works well. Not as simple as Uber but the best alternative so far. If you use the ecab+ option your trip will be prioritized over others who choose to pay in the cab.
Real time tracking doesn't work very well and I'd say that the comms between the app and cab companies doesn't either. Couldn't cancel a cab once I'd ordered it. Couldn't contact the driver, the cab company or anyone through the app when someone had stolen the cab I had waited 30 mins for. And I was charged for their ride!! Not happy. Can't wait for uber to come to vancouver. Their app "just works" and works really well.
Good concept but... I just got out of a cab in which the driver felt immense frustration at having received no training in how to process eCab+ fares (in which a payment is automatically taken out of your credit card). It took about 5 minutes for him to figure out which buttons to press and which paperwork to fill out. He was unhappy at being pressured to have to process payments this way. I left with a sense that it would have been easier not to use eCab+ and also that I didn't want to force another drive to use this system.
Great when you're not in a busy area served by cabs. Terrible otherwise, as your ride is frequently rejected and you'll potentially be charged for a 'reserved' cab 20 minutes later.
When it works it's great. When it works it's great but when it doesn't, it gives a generic error and does nothing. With no recourse if in that state. If an error shows up, it should show you a prompt for other methods of getting a cab like phone.
Thanks to your feedbacks, we have:
- Improved the app stability
- redesigned a few features (live ride tracking, recent addresses management, etc.)
The whole team is available for any information or remarks. Please send us your comments and suggestions to firstname.lastname@example.org.
No surge. Firm quotes. $10 rides in Manhattan & $3 shared SUV rides. Try today!