Mobility by Ecolane

Ecolane USA, Inc.

About this app

Mobility by Ecolane mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone.

- Flexibility to Manage Trips
- Empower riders with direct access to review and manage their trips
- View upcoming and completed trips, easily cancel trips

- Convenient Trip Details View
- Passenger notifications with accurate vehicle ETAs, reduce wait time
- Ability to follow bus on a visual map to see exact location

- Simple Mobile Interface
- 24/7 access to account profiles, settings and reservations
- Customize user preferences and save favorite destinations

NOTE: Access to some features will depend on the service guidelines for your individual transportation agency.

Ratings and reviews

I've had several problems with this app and service. Everything from drivers being very late making me almost an hour late for my appointment to no one returning to pick me up. I've been stranded on more than one occasion even though I have clearly booked a return trip home. It is very difficult to get through to anyone at the number provided in the app. It takes more then 30 minutes even with the 'problem with today's trip' option. Frustrating, especially while stuck at the doctor.

For the most part, I like the app. Like others I have had problems with the timing and drivers not showing up. The one thing that needs immediate attention is the ability to know who our reservations are submitted to. I have a personal preference as to who I'll ride with. The problem is, I can't confirm that they are the ones that my trips have been assigned to without calling Intelleride. If I have to call them anyway, I could just schedule my trips on the phone instead of the app.

It's a great concept but the app is difficult and frustrating to use. When i open up the app to try and schedule a new trip, it automatically opens to "upcoming trips". Instead of giving me the option to schedule a new trip, it will just sit there on a blank screen with no upcoming trips. Love the service but hate the app

What's new

Bug fixes:
1. Updated Braintree SDK (Cardinal Mobile SDK).
2. Corrected misspelling in changed password confirmation message.
3. Resolved issue that prevented onboarding from displaying upon initial login.