Dale McHaney
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This must be version 0.01! It has a home/away function that doesn't control anything. It has a schedule, but it requires you to do each day separately. And don't even get me started on the whole set up process. Update: So, called their support. They had me reset the app. It still flips from Away to Home without me changing anything. This was the primary reason we got this heater! Still, version 0.01!
5 people found this review helpful
Rheem Manufacturing
February 13, 2024
Dale McHaney - I'm sorry you are experiencing issues with the app. Please call App Support at 800-255-2388 and one of our agents will help.
Raymond and Geni Arthur
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UPDATE: Rheem has redeemed! Customer support was excellent on 2 separate calls to get me connected. THANK YOU!!! I couldn't be more frustrated! I have tried 7 times to connect my water heater to wifi, but it keeps failing. There are ZERO instructions how to operate in the manual except to turn it on. Nothing about modes, etc. The instructions simply direct me to set up and connect to the app for complete setup. I'M SO FRUSTRATED RHEEN!!!
1 person found this review helpful
Rheem Manufacturing
April 29, 2024
I'm sorry you are experiencing issues with the app. Please call App Support at 800-255-2388 and one of our agents will help.
William Mitchell, Sr.
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I have not been able to test the full range of this system yet and will do so at an update. However that EcoNet thermost leaves a lot to be desired. I'm sure it is designed for the techs but the homeowner fails to see why the app on the phone differs from the system. i.e. set point for heat is 67 till 8 am. found the phone reading 65 and thermostat showing 66. It finally got below 35 degrees during the night. Will watch system for some time to see how it pans out.
Rheem Manufacturing
April 23, 2024
Hi William! Thank you for your feedback. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.