Poor app, nearly always crashes during use, charge will start okay but 90% of time can not stop charge and have to ring help line to have it stopped remotely. There is a 3rd party version of this app called Clockwork Highway , EH should look at that , much more user friendly and stable.
The app is a joke, constant crashing while trying to read the T&C, in the end I gave up trying. This is definitely a step backwards from proven RFID methods. Not going to get drawn into the pricing, but you'd get better value for money with diesel cars. I get better value charging my EV at home...
Current version is better but has a major bug. It will crash 100% of the time when switching from background. This makes it impossible to do password recovery and very difficult to end a charge early. Until this bug is fixed: 2 stars.
Could not even charge my car due to app error. Tried to call Ecotricity to be advised no one there...Poor app, poor customer service. I too have had issues stopping a charge. Or I go in the app and it asks me if I've disconnected...I try saying yes so can start a new charge and it crashes.
Utterly useless. Can't even login. Emailed customer support and got a random reply about an unrelated problem. Called them and they didn't even answer the phone!
Crashes all the bloody time. Fine when it works. Horrible when stranded at noisy service station. Total lottery as to whether it will work or not.
Customer feedback has helped us to identify a few small general system bugs which we’ve now fixed. This means that you should now experience a smoother customer journey when using the Electric Highway app.
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