healow

eClinicalWorks LLC

About this app

Healow App is a convenient mobile tool that helps patients access health information and communicate with their providers to stay engaged, motivated, and make healthy choices. With the healow app, patients can easily:

Message the care team – Contact care team through quick, secure direct messages.
View test results – Access labs and other test results as soon as they become available.
Self-schedule appointments – Book appointments with the care team and view upcoming visits beyond regular office hours.
Check in before the visit – Easily check in for appointments and save time by completing any necessary documentation before arrival.
Attend virtual visits –Initiate and attend telehealth visits with members of the care team.
View medications, set medication reminders, and request for refills without calling the doctor.
View medical history including allergies, immunizations, vitals, visit summary, and other health information.
Monitor vitals and meet health goals using weight management, activity, fitness, and sleeping tracking tools to track readings and watch for trend changes to share with the doctor.
Manage and view multiple family member’s health records under one account.


Please note that patients must have an existing healow Patient Portal account with their doctor’s office. Once downloaded and launched, the patient must log in using the username and password used to access the provider’s healow Patient Portal website to begin using the app. It will ask the user to create a pin and enable Face ID or Touch ID. Enabling either of these features will save the user from having to enter their login information every time they want to use the app.

Disclosure:
The Healow app utilizes the AccessibilityService API to enable multitasking features, like the floating Televisit appointment wait-time counter.

No data is collected or shared using the AccessibilityService API.

Ratings and reviews

frustrating when trying to submit a request to get a refill, the app requires that I select a facility and a provider, but the search returns zero results and doesn't just list all my facilities or the facility. it already knows I go to. The contact or email message if I try to compose a message it does not allow me just to send a message. it only allows me to use one of four options, one of which is to request a refill, but that just takes me to the refill feature that doesn't work.

Works for my account, but doesn't allow me to add family accounts. Get to the verification stage and the app closes or minimizes. Then you have to start all over. Endless loop. Making people verify identity every time they bring the app up may be slightly safer, but makes the app very hard to use. Especially when you need to switch to different screens to gather or verify information. Much easier just to call the office than try to fumble around with this app.

Needs some tweaking. For example, when trying to send a message to my provider, the app repeatedly kicks me 'out' and I have to reauthenticate. Thankfully, I'm returned to the message and I can continue writing, but the interruption is annoying. This happened 3x while typing a short message (about 4 sentences). update 2026 It would appear that the app stability has improved since my initial review, so kudos. I'm happy to see the ability to integrate with the phone identity verification.

What’s new

This update includes enhancements to improve data privacy and protect sensitive information.