
Paul Kethman
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Works fine for me. Fairly easy to use. Easy to use, the parts that actually work! Cannot access billing or records/visit summary. No online support and in person support acknowledges that there is a problem with the app, but the only solution offered is to call the office directly for the information I'm looking for! Reducing my rating to 1 star.
23 people found this review helpful
eClinicalWorks LLC
September 25, 2023
We apologize for any frustration our product may have caused you. We will take your feedback into consideration and make improvements where necessary. Kindly reach out to support through email help@healow.com for any assistance.

Eric Smith
This app is hot garbage. The UI seems to be carefully designed to squeeze as much irritation out of a human soul as possible, while not actually performing any of the functions it is intended for. It literally does not work, showing web page errors outside of the app itself whenever you try to do anything, and it requires a PIN code unlock every single time you switch in and out of the app, including after it has loaded your web browser to tell you that it can't do what you want it's supposed to
13 people found this review helpful
eClinicalWorks LLC
November 28, 2023
We're disappointed to hear that our product did not meet your expectations, and we will work to improve it based on your feedback. You can contact our support: help@healow.com

Taylor O'Connell
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The app is incredibly unresponsive, with little indication that you have selected anything. Much of the processing happens without informing the user that something is loading or processing. Also, it is literally impossible to change it password. There are multiple issues with the process, including waiting until the service sends you a recovery code before moving to a new screen. The button doesn't react to input. Finally, pushing submit on the new password does not seem to do anything.
389 people found this review helpful
eClinicalWorks LLC
August 25, 2023
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at help@healow.com. Thank you.