Its a bad app and its a bad travel agency, they reversed my last name and first name, i missed my weekend plane because of that. I tried to call them same day they were closed at that time. I had to wait hours before i reach them on a saturday 17th of june. They told me that they made the change and everything is good monday they refund me or rebook a flight ticket for me. They did none of that when i called them. They said they cant refund me and they cant do anything about it. Lies lies lies lies every agent say different things. Made me wait hours when i call them.. they apologies and at the end u get no help no refund missed a flight lost a 1800$ ticket. And the worst i wasted my time 3 days of wait and waste all my opointements
The worse travel website ever .they don't care for customer service and they have very poor quality of staff who they tell different story every time. Also their system of handling complaints while am calling for 10 times for minimum 30 Min and I have to explain my issue again and again
A little confusing at first but then it all came together.
Scammers. Google E-dreams and see just how many people they have sold tickets that don't exist to. Avoid at all costs.
Good application, till now i have reserved with several agencies and had no problems, the only concern is that once i received an email concerning the 12 hour delay of vueling airline from paris to barcelona on may 13, they said they will work on refunding snd send back a confirmation email, till niw no confirmation was sent back, i wonder why!!!
One problem though. No helpdesk or someone to answer questions
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