
Yasser Abdelfattah
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Unable to activate the app. SMS verification step is not working. *Update* After contacted the call center several times, placed on hold for long time, and troubleshoot the problem, I got no where to activate the app due the activition SMS not sent out. Contacted my carrier who verified everything is working sending SMS to short number. I am very frustrated and disappointed ☹️
101 people found this review helpful
Egyptian Banks Company
March 21, 2023
please call our call center at (15989) to follow up with you the registration process.

Misty Willits
The app was fine, but suddenly all of my transactions have failed after the latest update. There is zero customer service to resolve the issue. My bank confirms the problem is not with my account, and has promptly credited my account - but of course instapay keeps the transaction fees for every failed transactions.
22 people found this review helpful

Ahmed Ibrahim
I'm currently facing a serious issue with the app. It suddenly logged me out, and now I can't log back in as I'm outside the country. My SIM card is active and receiving other messages, but the OTP SMS is not reaching InstaPay, even though the SMS fee is being deducted. There is no customer support available for users abroad, and this is very frustrating. Please provide a solution urgently
6 people found this review helpful