eFlexs Mobile Field Service

100+
Downloads
Content rating
Everyone
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About this app

With eFLEXS Mobile Field Service App for Android you design your perfect technical service from the first moment. Respond faster to customer inquiries. Structure your service in a timely and efficient manner. Benefit from a transparent service process. Build on sustainable documentation and make your customers happy.
The easy-to-use design of the eFLEXS Mobile Field Service app provides field service functions for order processing, scheduling, map and route viewing via the daily orders. Access to customer data, SLA agreements and Installed Base assists service technicians with on-site work. The service technician can enter the corresponding processing data for each order, and customer and device histories are always available to him.
Its easy-to-use functionalities make all activities, including document upload, photo documentation, barcode scanning and digital signature capture, quick and transparent. In addition, data can be accessed at any time in offline mode, the data synchronization is fully automatic.

*** Please note: Use of this app requires the use of the eFLEXS Service Management System. Benefit now from the advantages of mobile order processing in the technical field service. The eFLEXS Service Management System has to be licensed separately and is available as SaaS solution, on request also on-premise. ***

Your advantages

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- More efficient and more cost-effective service processes: A smart user interface and networked communication optimizes the entire service process. Digital pre-qualification improves your service and lets you focus on the job on-site.
- Time savings through the availability of all necessary order data. Necessary information and service knowledge are available on- / offline.
- Fast and qualified contract completion due to direct and lossless processing of orders: Direct creation of service reports with digital signature capture, upload of documents and photos via an integrated document management system.
- Highest customer satisfaction, as eFLEXS Mobile for Android relieves you of organizational tasks, leaving you more time for service and advice.

functionalities

- Intuitive, easy-to-use design allows faster typing with just a few clicks, as well as time savings through data validation
- Access to all relevant data: order details, location, contact details, object and device data, order history, hierarchical error descriptions, operating characteristics
- Clear assignment plan for work orders of the current day, all activities at a glance in color status highlighting and in map and route display.
- The combination with the scheduling capabilities of the eFLEXS Service Management System ensures that scheduling of work orders is optimized at all times, which relieves the technician of his own organizational tasks.
- Offline functionality so you can edit jobs in areas without a network connection. The automatic synchronization ensures a reliable transmission of all order data to the office staff.
- Travel time and working time recording
- Search for available spare parts and products in the vehicle warehouse
- Electronic signature
- Integrated document management for documents and files.

We would be happy to introduce you to our eFLEXS Service Management solution in a personal conversation. Please contact us by email: info@eflexs.de.
Further information can be found at: https://eflexs.com
Updated on
Jul 1, 2020

Data safety

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