This review is for the Ingenico card reader. Old app and new app are ok, just acceptable, needs real life scenarios to make this app great. They tried to add the tip in before the total to kinda force the issue, which was sorely needed, as customers would conveniently say they didn't see where they could add the tip. BUT and this is a huge BUT, why didn't you put this on the customer interface, you know on the phone part where they sign. Now we have to hand them the card reader, hope they tip, get the card reader back from the customer, insert or scan the card, have the customer sign on the phone. It was on the phone before but it did not force the issue like it does on the card reader on tiny and I mean tiny fonts. Force the tip on the phone and signature pad it would make more real world since, instead of tossing reader and phones between customers, not to mention the portable printer.
Awful update. The UI is a little prettier but it now takes over two minutes to register that the reader is plugged in (which should be instant, since it's a headphone jack), and another 45 seconds to process a transaction. Each time it leaves me standing there awkwardly while I make small talk, typically by explaining to my clients how terrible this app has become.
Do not like how tip line that it's not at the end of transaction for customers to add tip before transaction is done and no way to go back and input tip for one. Secondly, app keeps running microphone when not in use, thirdly, my card reader that has stop reading credit cards, when my reader is only couple of months old.
It washard to get started but once we figured it out I prefer this app vs virtual merchant.much easier to send receipts. I personally like you can put what payment is for like (down payment) or (final payment) so far so good.and money seems to be deposited sooner also
I hate that the gratuity isn't at the end... by the time the costumer enters their card info, it is too late to add a tip and you can't go back to add it after the fact!
The old app was way better. Cannot even enter your customer's name. very poorly designed. Terrible.
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