Embrace Pet Insurance

Embrace Pet Insurance

About this app

From submitting claims to checking coverage, adding pets to updating billing information, managing your Embrace Pet Insurance policy has never been easier. Through the Embrace Pet Insurance app, your MyEmbrace customer account is available right at your fingertips:

• Check coverage & remaining limits

• Submit & view claims

• Add pets & change coverage

• Download policy documents

• Update account & billing information

• Contact us via email or phone

Check coverage & remaining limits:
Never forget your deductible or wonder how much of your annual limit you have remaining. This information is available round-the-clock.

Submit & view claims:
Submit claims on-the-go simply by snapping a picture of your claim form and invoice. Have a saved picture or PDF? No problem, you can upload from saved documents too. Once your claims have been submitted, watch their progress as our team processes them.

Add pets & change coverage:
You have a busy schedule, we totally get it! Add a pet or adjust coverage to better fit your budget when it’s convenient for you. We’ll send you an email confirmation any time you make updates in the app.

Download policy documents:
Don’t worry about printing a claim form in your dash to the vet’s office, download it straight from the app and send it to your vet to complete.

Update account & billing information:
Whether you’ve moved or received a new debit or credit card, you can update it here anytime.

Contact us via email or phone: Questions about specific claims can be sent directly to our claims team in seconds right from the claim-in-question itself. Reach out to our customer care team by email or phone.

Not a policyholder? Get a free quote at www.EmbracePetInsurance.com in minutes.

Ratings and reviews

It used to be a really easy app to use, but since a recent update, I've had to use the desktop site or the mobile site. Basically, I can't find a way to upload a PDF of my vet invoice, only a photo of an invoice. I get all of my invoices digitally, so this essentially makes the app completely useless and just a waste of space on my phone.

I'm constantly receiving a msg that the app is not responding with the option to close or wait. I hit wait so my claims can go through, but it pops up at least 15 times when trying to do so. This has been an ongoing problem for the last 1.5 years. Also, why can we not attach PDFs of our bill? You're creating more steps by requiring us to take a screen shot of the PDF.

This app barely functions. Buttons are frequently completely non-responsive and, when they work, you often get stuck with a lengthy loading screen. Even after that, frequently the loading screen just dissapears and you're back where you started. This app has been out for a while and there's no excuse for it to work so poorly. The website has similar slow loading issues that should be easily resolved by even a modestly competent web developer.

What's new

In this update, we’re introducing some internal enhancements to help us continue to deliver the best experience possible.