
Shehryar Iqbal
I am overseas and few weeks ago I successfully registered with the new EI+ app. Fast forward, I just tried to log in and it wouldn't let me log in and the prompt on the screen says that either I am putting the incorrect log in details or I am not allowed to log in. I have tried both, using it through the EI+ app on my phone and tried using my desk top to log in and neither one of them works. I have to pay my bills from overseas and this is causing much inconvenience. I miss the older version.
EMIRATES ISLAMIC BANK (PJSC)
May 7, 2024
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at Apps@emiratesislamic.ae with your contact details and relevant screenshots.

Eng.Malek Farid
the app vecame very slow to load, on samsung note 10 plus, it is taking almost a minute to ask for tge biometric, and on S22 ultra, it is also slow to open but faster than note 10. in general, not responsive and slow.
2 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
June 25, 2025
Hello Eng.malek, we appreciate your feedback regarding the loading speed of our Mobile Banking App. It is essential for us to ensure a responsive experience for all our users. Please reach out to us at Apps@emiratesislamic.ae from your registered Email ID for further assistance. Please mention reference details EIG-00224 in the subject line.

Mohammed Ishaq
not a good experience so far. i had to apply for a credit card multiple times and there wasn't any response. once they answered and processed my credit card request, they then blocked it upon releasing my card. I basically have their card which now I need to trash. EI hasn't been kind towards me. The customer service team doesn't really provide any kind of information you request for. very bad experience so far.
EMIRATES ISLAMIC BANK (PJSC)
June 18, 2025
Dear Mohammed, we appreciate your feedback regarding your experience with our Mobile Banking App. This is not the experience we had planned for you. We strive to provide you with a better experience and would like to learn more about your concerns. Please reach out to us at Apps@emiratesislamic.ae for assistance.