
Alex
Taking pictures of ID cards is horrible. I lined up the card with the box in the app, hit the 'take picture' button and it randomly zooms into parts of the card and takes a picture. The end result is nothing like what it looked like when I hit the button. It's useless. Fix that and it'll be great.

Terry Larimer
This app is utterly pointless. It only shows you the plans you're subscribed to through your employer, but doesn't provide plan details or useful information like web links, phone numbers, addresses, etc. It will allow you upload photos of your insurance cards, but that's the only way you can add them. Digital ID cards cannot be imported. On a positive note, I did not experience the performance issues other people have reported.
11 people found this review helpful

Jaron Haberstroh
App doesn't work. It takes forever to load anything, but more to the point nothing ever actually loads. Anytime I try to log into the app it just creates a portal to the website and fails to load. Sadly using the website is also frustratingly slow. It took me far to long to enroll for my benefits, and I haven't been able to access my account since.
27 people found this review helpful
Empyrean Benefit Solutions, subsidiary of Securian
October 17, 2023
Hi Jaron, you may experience slightly longer loading times the first time you connect to the app, because the system is validating your account for security purposes and loading your employer-specific experience into your app. Afterwards, it should be much quicker! Please let us know if there is anything else we can help with.