Jaron Haberstroh
App doesn't work. It takes forever to load anything, but more to the point nothing ever actually loads. Anytime I try to log into the app it just creates a portal to the website and fails to load. Sadly using the website is also frustratingly slow. It took me far to long to enroll for my benefits, and I haven't been able to access my account since.
21 people found this review helpful
Empyrean Benefit Solutions, Inc.
October 17, 2023
Hi Jaron, you may experience slightly longer loading times the first time you connect to the app, because the system is validating your account for security purposes and loading your employer-specific experience into your app. Afterwards, it should be much quicker! Please let us know if there is anything else we can help with.