
Vixen Fox
I've had this smart plug for over a year. The app used to work, but for the past few weeks, it will fail to connect more often than not. I have it linked to Google, but even when I go directly to the app and tap the on/off button, nothing happens. It works only when it wants to. It's extremely frustrating. My lights connected through Tuya and Lotus work just fine. I'll stay away from Enbrighten products from now on.
6 people found this review helpful
Jasco Products LLC
November 18, 2024
Hello Vixen, thanks for your feedback. We are sorry to hear of the difficulties you encountered getting the right color going. We would love to have a phone conversation with you so we can gather more information and assist in maximizing the performance of your Enbrighten device. Please give us a call at 1-800-654-8483

Jennifer Wilfong
The most recent update caused my schedule to stop working. They come on but then go off in a few hours instead of the time I set. I tried deleting, clearing cache and then a new schedule. This doesn't work. Frustrating! Three stars because I love most everything else. There needs to be a better customer service site with troubleshooting help. It's hard to call when you work during their open hours.

Tyler Trivett
been using this for almost a year, wake up and the app has changed. naturally everything the app was controlling was effected. went to remake schedules and etc. cause it was all removed some how. Either way you can set when to come on but not to go off. Go to customer support and it's just a 1-800 number so thanks for the unexpected update enbrighten....it sucks.
2 people found this review helpful
Jasco Products LLC
May 27, 2025
Tyler, thanks for sharing your experience. We’re sorry for the frustration caused by the app update. We understand how disruptive it is to lose schedules. Our team is here to help. Please call 1-800-654-8483 or visit byjasco.com/support for assistance. We appreciate your feedback and patience!