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Seems like you need 2 or 3 different logins to do what a self installer needs it to do. I have requested tech support but seems like the tech just don't know how to fix the problem. Every time I request a report all the inverter output is 0 which is wrong. When I use Enlighten app the inverters output shows correctly. This is frustrating. Update, got a call from a senior tech but no dice, was more worried about his personal schedule, said it would call back a week ago.
9 people found this review helpful
July 14, 2020
Apologies for the inconvenience. We need to troubleshoot this issue in detail to provide you with a viable solution. Please reach out to our customer support at email@example.com with the report that shows 0 and a screenshot. Our team is standing by to assist you.
The app can be a bit slow at times, but it's simple and gets the job done without a whole bunch of unecessary steps. At the end of the day it's way more user-friendly than the new Toolkit app, but unfortunately this app is not compatible with the new IQ Combiner 4.
There is a newer version of the Toolkit, but when you fire it up it says it is "Beta" software. That means it isn't considered finished, but is put out for testing. This older one seems to provide more functionality, but be prepared for a less than helpful interface, which when it tries to help seems to be more "in the way" than helpful. Like other Solar PV companies, Enphase makes EXCELLENT hardware for solar PV, but the software side of things is sub par.
6 people found this review helpful
January 15, 2021
Thank you for your feedback. As you mentioned, the beta version is still being worked upon, and new features are being added each day. Feel free to send us an email at firstname.lastname@example.org on what features you would like to see added to the new ITK. We will share your feedback with our product team.