I couldn't be happier with this app. It's easy to navigate, the information is clear, and I like the extra ability to add the price of electricity so it's easy to see money savings. The only time I had any confusion related to Enphase was caused by a help article on their website and not the app itself (heavy snowfall causes the inverters to not respond and it says to contact your installer). Very happy with the app!
November 30, 2022
It is delightful to hear such positive words and it’s always a pleasure to serve our users. Please reach out to us at email@example.com if you have any suggestions.
The app only seems to work in portrait orientation. This is less than ideal when reviewing historical graphs and makes it unsuitable for use with tablets. Because it doesn't self-orient like every other app, it feels amateur. It gives a prominent "energy independence" score. I don't know what that is, but it isn't what you think it is so I now ignore it. It does give a basic display of the basics, which will get you by (in portrait orientation only).
5 people found this review helpful
October 26, 2022
Sincere apologies for the inconvenience caused. We've forwarded your feedback for the self-orientation to our Product Development Team. Energy independence will reflect how less/more you are dependent on the energy that you are producing. It is different from import/export. For more clarity reach out to us at firstname.lastname@example.org.
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It's nice when it works, but it keeps getting worse. The data is unreliable, you cannot get grid status, you cannot change the grid connectivity, you cannot connect to the gateway. Not just an app problem, and Enphase problem, and after numerous calls to Enphase they completely refuse to address anything. The issue in the app is probably indicating a softeafe or hardware issue but the company could care less..
16 people found this review helpful
October 17, 2022
Sincere apologies for the unpleasant experience you had with the support. We have strengthened our customer support channels and we are available 24*7. We are always looking to improve the experience of our customers and kindly reach out to us one more time at email@example.com, we are standing by to assist you.