Entrata Facilities

654 reviews
Content rating
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About this app

Entrata Facilities simplifies your work order management process. Quickly assign, manage, and close work orders while tracking the time it takes to complete them.
Updated on
Nov 24, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Photos and videos, App info and performance, and Device or other IDs
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

633 reviews
Jeremy Geiger
May 24, 2022
It worked until it didn't but the app has been crashing randomly for the last week. Otherwise, it's great. I'm able to see work orders and perform functions easier than with the mobile website or even the desktop site. It would be 4 stars if not for the problem that has developed. Edit: it's fixed and gets more stars! Now if they would only add the ability to view the unit history, I could give a top recommendation!
6 people found this review helpful
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Entrata, Inc
May 24, 2022
We apologize for any inconveniences you've been facing. In this month, we've had multiple updates to the app. The latest update is definitely more stable and shouldn't give you any issues. Can you update and retry the app? If you are still facing difficulties, please contact us at support@entrata.com with examples of those issues.
John D
September 11, 2023
No matter how many times this app is updated, it stops sending notifications. I have to re-sync the app every few minutes to check for new work orders. This has happened on the Android and iOS versions. Repeatedly. Extremely annoying.
1 person found this review helpful
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Entrata, Inc
October 4, 2023
Hello, I am sorry for the unpleasant experience you've had with our app. Can you please send an email to facilitiesappfeedback@entrata.com to explain the issue in further detail so we can fix this?
Jesse Kurtz
August 6, 2023
App was much better when totals were displayed automatically on the respective taskbar buttons at the bottom of the screen. Having to tap on each button, wait for the screen to refresh, then tap on the button again to show the total at the top of the screen is grossly inefficient with no benefit.
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Entrata, Inc
August 15, 2023
Hello, Thank you so much for the feedback. I apologize for the inconvenience that this has caused. We are looking to make improvements to the totals and make them more visible to the user.

What's new

Bug fixes and performance Improvements.