Never worked properly since day 1 This app is not functional. When you call in for help all you get is excuses. They have obviously not made this app a priority. Kind of undermines your trust in the legitimacy of the bank itself. Not to mention the interest rate dropping monthly.
Yup - like everyone says, the app always fails when trying to use the cheque-in deposit. Alterna's app works perfect and their account gives only a fraction less interest (1.95%) plus you get a debit card so I'm cancelling this EQ account!
Like the others before me, I tried to use the app to deposit a cheque into a new account but it simply returned me to the logon screen after taking the front photo. Calling Support gave me: reboot your phone, and uninstall/reinstall. They seemed apologetic and friendly, but ultimately useless. With only 0.05% difference between you and your competitor, I've found found that your competitor's app worked fine the first time. Guess who I'll be banking with?
After reading other reviews I was reluctant to install it but the snail mail alternative made me take my chances. The app worked from the very first try to deposit the initial cheque, one picture of the front, one of the back, didn't even have that great light. Not sure why didn't work for other people, it was very straightforward, took literally few seconds. Now there is the waiting period to activate the account and will see how the app works afterwards. For now 5 stars
Was able to deposit cheques before but now can't. The app has not been updated for quite some time. Their help can't do anything and simply say deposit into another bank then transfer over to them. Clearly not focusing on customer service.
Cheque Deposit this primative app doesn't recognize cheque-digits if the photo is upside-down. make sure you tilt your phone the correct way. i had to take my photo with the cheque upside-down for the photo to show up in the app the right side up. great, only took about 6 tries to figure that out.... this app is horrid.
- Bug fixes and improvements