Biggest problem, which they have had from day 1 of application launch: you can't see what your typing, as the active entry field does not stay on top. The keyboard covers all entry fields, either once enough text is entered, or if it's a field at the bottom of a page, such as inbound shipments, bottom two fields. This issue affects all text entry fields in the app. Other then that, it works well and all other features are convenient, except when your typing long notes, then your typing blind as you can't see through your keyboard :-)
Great Tool Gets the job done while on the go. Thanks!
Getting Better There still should be more functionality with this app, I should be able to submit trouble tickets along with expedited smart hands request. What's cure entry available is great, but the entire portal should nearly be available to this app while making use of notification features in mobile phones.
App doesn't work It blows up when logging in.
Needs more portal functionality You can open/review "site visit" and "smart hands" requests. You can also see shipments that have come in. Thats it. Needs the ability to enter /review every service request. You can't even schedule the the conference room or check its availability using the app, instead you have to use the mobile website which is a pain on a phone. Please update to include the remaining portal features; the app is far more usable on a phone than the website, so please expand it to include the other functions ASAP.
No visible function This app shows no information whatsoever. I'm able to log in, but it doesn't list my requests or even show the install base. I can't fathom what the point is.
• Cancel Orders: Now you can cancel orders that have been placed.
• When placing Trouble Ticket orders, you can search for an asset number in addition to the serial number.
• In “Messages” section of the app, you can communicate with Equinix when the technicians have questions about your order.
• Create order reports.
• When placing orders, you can mark a selected contact as favorite so that you can easily use that contact in future orders.
• Miscellaneous improvements and bug fixes.
Customer King is online shopping store for various brands & traditional items.